Short Term Insurance Manager (minimum 2 years’ staff management experience) with business related qualification and minimum 5 years’ short term insurance experience, required to manage and monitor the performance of the Service Consultants for this Insurer based in Centurion.

Minimum requirements:

  • Grade 12/Matric
  • Minimum 5 years’ short term insurance experience and  minimum 2 years staff management experience essential
  • FAIS accreditation according to the FSCA requirements essential
  • RE5 and KI essential
  • Extensive knowledge of the short term insurance industry required
  • Class of Business certification required


  • Implement strategic plan and management and monitor the performance of the Service Consultants
  • Maintain and develop client relationships
  • Accountable for the Provincial Customer base, growth opportunities and specific demands
  • Manage, monitor and control team’s delivery on SLA’s
  • Manage, monitor and control team’s execution of client requests, concerns and queries
  • Attend to escalations
  • Manage and monitor productivity
  • Manage cancellations
  • Ensure team’s adherence to correct procedures and protocols
  • Analyse Client Service processes and identify opportunities to improve and implement improvements
  • Identify and report system failures
  • Update and maintain SOP’s within the Client Service area
  • Ensure effective administration
  • Implement corrective actions
  • Manage loss ratios and branch profitability
  • Underwriting and Post-Loss implementation
  • Client liaison, relationship management
  • Financial responsibility – discretionary discounts, refund authorisations, back dating of amendments, credit control and claims authorisation

If you are a South African citizen and your CV meets the above requirements, please respond via email to

Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a two week period, please deem your application as unsuccessful.

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2. That you have no objection to us retaining your personal information in our database for future matching and will notify us in writing should you wish to remove your personal information from our database.

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